Stefan Kohn

Stefan Kohn

Bonn, North Rhine-Westphalia, Germany
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Deutsche Telekom; Deutsche Telekom Service GmbH
Wissenschaftliche Hochschule für Unternehmensführung - Otto-Beisheim - Hochschule

About

20 years of experience in the field of innovation management.
Profound theoretical and…

Articles by Stefan

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Experience

Education

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    Activities and Societies: Liberale Studenten Darmstadt

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Licenses & Certifications

Publications

  • The Potential of Augmented Reality for Remote Support

    Springer

    This paper addresses the question whether an AR enabled remote ser-vice based on standard hardware offers benefits for remote support or not. To answer this question a lab experiment has been conducted with 66 participants to examine the current potential of AR for field service tasks. The authors compare the productivity of a pure video-based remote support system with the productiv-ity of an AR enabled remote support system. The AR system offers real-time video sharing and additionally…

    This paper addresses the question whether an AR enabled remote ser-vice based on standard hardware offers benefits for remote support or not. To answer this question a lab experiment has been conducted with 66 participants to examine the current potential of AR for field service tasks. The authors compare the productivity of a pure video-based remote support system with the productiv-ity of an AR enabled remote support system. The AR system offers real-time video sharing and additionally virtual objects that can be used by the remote ex-perts as “cues” to guide the field engineer. Thirdly a system consisting of a head mounted display with cues has been tested. The results of the lab experiment show that the guided engineers could clearly benefit from AR based remote sup-port. Nevertheless, the influence of both the engineer’s prior skillset as well as the remote experts’ ability to instruct is bigger than of the deployed tool.

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  • Omotenashi Vol 1: Customer Service in 2025

    Deutsche Telekom Service GmbH

    "Omotenashi Vol 1: Customer Service in 2025" is whitepaper describing current trends in the service industry and gives an outlook how these trends affect customer service in the next 5 years.

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  • Trend- und Foresightmanagement

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  • Co-operation between SME and Research Institutes Reduces the Risk of Innovation Processes

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    ISMOT 2002, Hangzhou

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Languages

  • Englisch

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